Privacy Policy

Voltiro Electronics Pvt Ltd (“Voltiro,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.voltiro.com (the “Website”), request a quote, place an order, or otherwise interact with us. By using the Website, you agree to the practices described in this Policy.

1. Who This Policy Covers

This Policy applies to visitors, registered users, and business customers of the Website. It covers information collected through the Website, RFQ forms, customer support channels (email, phone, chat), and any account you create with us.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill Orders, including billing, shipping, and customer support
• Verify business accounts and, where applicable, credit eligibility
• Respond to RFQs, technical queries, and support requests
• Send transactional communications (order confirmations, shipping updates, invoices)
• Send marketing communications about new products, categories, or offers, where you have opted in or as otherwise permitted by law; you may opt out at any time
• Improve Website functionality, product discovery, and search relevance
• Detect and prevent fraud, abuse, or unauthorized activity
• Comply with legal, tax, and regulatory obligations

We do not sell your personal information to third parties for monetary consideration.

4. How We Share Your Information

We may share your information with:

• Logistics and courier partners, to deliver your Order
• Payment gateway providers, to process transactions securely
• IT service providers and hosting partners, who support our Website and systems
• Manufacturers or authorized partners, where necessary to fulfill a special-order or design-support request
• Regulatory authorities, law enforcement, or courts, where required by applicable law or to protect our legal rights
• A successor entity, in the event of a merger, acquisition, or restructuring of Voltiro’s business, subject to the same privacy commitments

Each third party is expected to handle your information only for the purpose for which it was shared and in line with applicable data protection law.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining transaction records for accounting and tax compliance, resolving disputes, and enforcing our agreements. Retention periods vary depending on the type of information and applicable legal requirements.

6. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to:

• Keep you logged in and remember your cart contents
• Understand how visitors use the Website, to improve product discovery and navigation
• Support analytics tools that help us measure Website performance

You can control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality, such as cart persistence or login sessions.

7. Data Security

We use reasonable technical and organizational measures, including encrypted checkout (TLS/SSL), to protect personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

India’s data protection framework is the Digital Personal Data Protection Act, 2023 (DPDPA), along with the Digital Personal Data Protection Rules, 2025 notified on 13 November 2025. These are being brought into force in phases, with full applicability expected by May 2027. Until each provision takes effect, the earlier Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 continue to apply in parallel.

Depending on applicable law at the relevant time, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and accounting retention obligations
• Withdraw consent for marketing communications at any time
• Raise a grievance regarding how your information has been handled

To exercise any of these rights, contact us using the details in Section 11 below.

9. International Data Transfers

If you are located outside India and place an order or interact with our Website, your information may be transferred to and processed in India, where our servers and business operations are based. We take reasonable steps to protect your information consistent with this Policy wherever it is processed.

10. Children’s Privacy

The Website is intended for business and professional use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Grievance Officer and Contact Us

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, made under the Consumer Protection Act, 2019, the Grievance Officer for Voltiro Electronics Pvt Ltd is:

In line with the timelines set under these Rules, we will acknowledge your complaint within 48 hours of receipt and aim to resolve it within one month.

For general privacy questions, you may also reach us at [Insert Support Email].

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically.