Refund and Return Policy

This Refund and Return Policy applies to purchases made through www.voltiro.com from Voltiro Electronics Pvt Ltd (“Voltiro,” “we,” “us,” or “our”).

As a B2B electronics component distributor, our policy reflects standard industry practice for handling of sensitive, catalog, and custom-sourced components.

Please read this Policy carefully before placing an Order.

1. Return Window

You may request a return within 7 calendar days of delivery for standard, in-stock catalog Products.

Requests raised after this window will not be accepted, except where required by applicable consumer protection law.

2. Eligibility for Return

To be eligible for a return, the Product must:

• Be unused, unsoldered, and in its original condition.
• Be in its original manufacturer packaging, including anti-static (ESD) packaging, moisture barrier bags, and any accompanying labels or documentation.
• Not show signs of handling damage, static exposure, or physical modification.
• Be accompanied by the original invoice or proof of purchase.

A Return Merchandise Authorization (RMA) number is required before any return is shipped to us. Returns sent without a prior RMA number will not be accepted.

3. Non-Returnable and NCNR Products

The following categories of Products are Non-Cancellable and Non-Returnable (NCNR), in line with standard electronic component distribution practice:

• Special-order, custom-sourced, or non-catalog Products procured specifically for your Order.
• Products purchased through a confirmed bulk or BOM (Bill of Materials) quotation, unless otherwise agreed in writing.
• Moisture-sensitive Products (MSDs) once their original sealed packaging has been opened.
• Products with altered, removed, or damaged date/lot codes or manufacturer labeling.
• Soldered, physically modified, or visibly used components.
• Products explicitly marked as NCNR at the time of quotation or order confirmation.

Where Voltiro accepts a return outside these standard terms at its sole discretion, a restocking fee of up to [Insert %, e.g., 15-20%] of the invoice value may apply.

4. Damaged, Defective, or Incorrect Items

If you receive a Product that is damaged in transit, defective, or different from what you ordered:

• Contact us within 48 hours of delivery, with your Order number, photos of the Product and packaging, and a description of the issue.
• We will review the claim and, where verified, arrange a replacement, credit, or refund at no additional cost to you.
• Two-way shipping costs for verified transit damage or defect claims will be borne by Voltiro; shipping costs for other approved returns are the Customer’s responsibility unless otherwise agreed.

5. How to Request a Return

1. Contact our support team at [Insert Support Email] or [Insert Support Phone Number] with your Order number and reason for return.
2. Our team will review your request and, if approved, issue an RMA number along with return shipping instructions, typically within 1 to 2 business days.
3. Pack the Product securely in its original packaging and clearly mark the RMA number on the outside of the package.
4. Ship the Product to the address provided in the RMA instructions. Products returned without an RMA number, or shipped to an incorrect address, will not be processed.

6. Refunds

Once a returned Product is received and inspected, we will notify you of the approval or rejection of the refund.

Approved refunds will be processed to your original payment method, or as store credit for business accounts on request, within 7 to 14 business days of approval.

For orders paid via bank transfer or credit terms, refunds will be issued by bank transfer or adjusted against your account balance.

Shipping charges, where originally paid, are non-refundable except in cases of verified transit damage, defect, or incorrect shipment.

7. Order Cancellations

Orders for standard catalog Products may be cancelled before dispatch by contacting our support team.

Once an Order has been dispatched, it is treated as a return request and subject to the terms above.

Orders for custom-sourced, special-order, or confirmed bulk/BOM Products are non-cancellable once confirmed, in line with Section 3 above, as these are procured specifically to fulfill your requirement.

8. Exchanges

Where a Product is eligible for return under this Policy, you may request an exchange for a different part number or specification instead of a refund, subject to availability and any applicable price difference.

9. Bulk and Business Account Orders

For bulk purchase orders, BOM sourcing, or credit account customers, return and cancellation terms may be separately specified in the quotation or purchase agreement.

Where such terms conflict with this Policy, the terms agreed in the specific quotation or agreement will apply.

10. Contact Us

For questions about this Refund and Return Policy, or to initiate a return, please contact: